Shipping & Delivery FAQs
Where do you ship to?
We ship to all the lower 48 states. We do not ship to Alaska, Hawaii, or international addresses. Note that certain rural addresses, islands, military bases, parks, and other restricted/limited access are not covered under our standard shipping rates and require a custom rate quote.
How do you determine whether a product ships via LTL freight or parcel delivery?
This is determined based on size and weight. Most of our products, including all interior liners, floors, partitions, and shelving units are too large to ship parcel (UPS/Fedex) and must ship LTL freight/common carrier.
How long will my order take to get to me?
97% of orders leave our warehouse within 2 business days of being processed. Orders placed before 4PM EST are processed the same business day. You will be contacted in the rare occasion an item is out of stock or delayed. Once it leaves our warehouse, you will be provided with a tracking number to track your shipment directly with the carrier. Transit times vary based on location and distance from our warehouse – East Coast shipments are typically 1-3 business days, whereas West Coast shipments may be 5-7 business days. Residential delivery typically adds 1-2 days transit time.
The fastest and easiest way to get an update on your shipment, or if you have a concern (ie. regarding delivery time) is to contact the shipping company directly. Each carrier provides their customer service phone number on their website, but please contact us if you cannot find this number.
Why does residential delivery cost more money and take longer for LTL freight shipments?
Residential fees are accessed by the LTL freight carriers on all deliveries to a residential area. There are three reasons for the fee and extra transit time:
- Residential deliveries often require liftgate service to unload the shipment due to its size and weight
- Residential deliveries require a scheduled appointment window to ensure someone is home to receive the delivery
- Residential neighborhoods often have narrower streets and lower bridges which require a smaller, dedicated truck
What freight carriers do you use and how do you select them?
Advantage Outfitters only partners with reputable and competent national carriers. For parcel delivery we use UPS Ground and Fedex Ground. For LTL shipments, we typically use T-Force (formerly UPS Freight), YRC, R&L Freight, XPO, and other similar carriers. Carriers are selected based on which has direct service to the destination, and which has the best transit time.
What should I do if your checkout says it will not ship to my address?
This likely means that either your address is not in an area covered by our standard shipping policy, or our rate software does not recognize your address. Please call us and we will be happy to assist!
What happens if my shipment gets lost or damaged?
Damaged shipments must be either refused or signed as damaged at time of delivery. If this procedure is followed Advantage Outfitters will immediately resend any damaged parts. Likewise, if your shipment is listed as lost by the carrier, Advantage Outfitters will resend the order on a new carrier.
Can I pick up my order from your warehouse, or arrange my own transport?
Certainly! You are welcome to schedule a pick-up during normal business hours, or to arrange your own freight carrier. Please call us to arrange this, so we can ensure the order is ready for pickup. Our warehouse is located at 255 West Street, South Hackensack, NJ 07606.
Your 100% satisfaction is our goal! If your purchase doesn't meet expectations, we happily accept returns! The product can be returned for a full product refund within 30 days of receiving the item, if in new condition/original packaging and not previously assembled or installed. Return shipping costs are the responsibility of the customer. Shipping fees are non-refundable.
Please inspect all shipments carefully before signing the waybill/delivery receipt from the carrier! We use carriers with the best reputations but should your product be damaged in shipping, you may choose to refuse the shipment and have a replacement shipped at no charge; or you can note the damage on the waybill/delivery receipt and contact us for a resolution. Advantage Outfitters cannot be responsible for damaged/partial shipments that were signed for in full.
Simply call us at 866-925-4844 and we'll make it right! Or Contact Us with any additional questions, we'd love to hear from you!